Shipping Policy

Last Updated: August 27, 2026

Thank you for shopping with Home Haven. We aim to process and ship orders as efficiently as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed on weekends or public holidays.

Processing times may be longer during periods of high order volume, promotions, holidays, or circumstances outside our reasonable control.

2. Shipping Times

After your order has been processed, delivery times depend on the destination, shipping method, carrier, and other circumstances.

Estimated delivery times are provided at checkout where available.

Please understand that delivery estimates are not guaranteed delivery dates.

3. Shipping Costs

Shipping charges are calculated and displayed during checkout based on the delivery destination, order details, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

4. Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the tracking number has been issued.

5. Delayed Orders

Occasionally, an order may be delayed because of weather, carrier disruptions, customs processing, incorrect address information, high shipping volumes, or other circumstances outside our control.

If your order appears to be significantly delayed, please contact us with your order number.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If an order has not yet shipped and you notice an error in your address, contact us immediately at:

[INSERT CUSTOMER SERVICE EMAIL]

We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

7. Lost or Stolen Packages

Once an order has been delivered to the address provided at checkout, Home Haven is not responsible for packages that are subsequently lost or stolen.

If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery carrier, or the delivery location.

8. International Orders

For international orders, customers may be responsible for customs duties, taxes, import charges, or other fees imposed by the destination country unless otherwise stated at checkout.

These charges are outside Home Haven's control.

9. Contact

For shipping questions, please contact us via the privacy policies