Refund policy

Return & Refund Policy

Last Updated: August 27, 2026

At Home Haven, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may be eligible to return it under the terms below.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging, where applicable.

  • The item must not show signs of damage, misuse, or alteration.

  • Proof of purchase or order information must be provided.

Some products may be subject to additional return restrictions because of their nature, including personal-care, hygiene, consumable, supplement, or opened products.

2. Non-Returnable Items

For health, hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened or used.

These may include:

  • Personal-care and hygiene products that have been opened or used.

  • Food, beverages, and consumable products.

  • Supplements that have been opened.

  • Products marked as final sale.

  • Gift cards.

  • Items damaged through improper use or handling.

If you are unsure whether your item is eligible, contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and packaging when applicable.

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

4. How to Request a Return

To request a return, contact Home Haven through our customer-support contact page or:

Email: 

Please include your order number and the reason for your return.

Do not send an item back without receiving return instructions first.

5. Return Shipping

Unless the item is defective, damaged, or incorrectly supplied, the customer is generally responsible for return shipping costs.

If the return is due to an error on our part or a defective/damaged item, we will review the circumstances and provide appropriate return instructions.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Original shipping charges may not be refundable unless the return is the result of an error on our part or applicable law requires otherwise.

7. Late or Missing Refunds

If you have been notified that your refund was issued but have not received it, first check your bank or payment provider.

If the refund is still missing after the applicable processing period, contact us at:

8. Exchanges

Where possible, we may offer exchanges for eligible defective or incorrect items. Availability will depend on stock.

9. Changes to This Policy

Home Haven reserves the right to update this Return & Refund Policy when necessary. The latest version will always be published on this website.